Keyworld Ltd offers customers the chance to acquire various items and by doing so, enter prize draws where prizes will be awarded at random.

Returns and refunds

We will accept items for return within 90 days of the original despatch date from our fulfilment centre, for any reason. To return an item, please pack it securely and include a note with your name, full address and email address. Please tell us whether you want the item to be replaced or refunded. Please send the item by NORMAL POST to Customer Services, PO Box 40, Valletta, VLT1000, Malta – we cannot accept returns that require a signature or by courier.

We will refund the full cost of the item to your card. We can only refund shipping costs for the return if the product was faulty or was sent to you in error.

Acceptance and delivery of orders

Please note that we are very sorry, but we can only accept orders from addresses in countries that are members of the European Union. We can only accept payment by Mastercard or Visa cards issued to addresses in the European Union. We cannot accept orders paid for by Cash on Delivery, cheque, bank transfer, cash or any other method. We can only accept orders from individuals who are 18 years old or older.

Delivery of items

All items are sent by normal post from Malta – we cannot send items by courier and we can only send items to the address of the card holder.

Privacy policy

Any personal information provided to or to be gathered by Keyworld Ltd, the data controller and processor, at the address shown below.

The information we learn from customers is used to process orders and deliver products, process payments and to communicate with customers about orders, products and new promotional offers. We do use some third parties to perform certain tasks on our behalf, such as processing orders and posting them, sending email and postal offers, processing credit card payments. They have access to personal information for these tasks only and not for other purposes.

If you do not want to receive email offers from us in future, please email unsubscribe@winprizeseurope.com. We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. If you give permission but later want to change your mind, please email mps@winprizeseurope.com

Our Store uses SSL (Secure Sockets Layer) technology which is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, to prevent it from being read as it travels over the Internet. When you place orders or access account information, we automatically send you to our secure server, providing your browser accepts SSL encryption.

Customer Service Queries

For any customer services queries, please email cs@winprizeseurope.com Please include your name and full postal address as well as your email address.

Keyworld Limited
Registered in the Registrar of Companies for England and Wales
on 26th September 2008 under number 6709011

Registered office: 52-54 Gracechurch Street, London EC3V 0EH, UK

For queries about orders, please write to Customer Services, PO Box 40, Vallettea, VLT1000, Malta.

back to prize page